Can Shoplifting Cause Problems in Employee Retention? LSU Researcher Provides Insights for Practitioners
April 11, 2023
April 11, 2023
BATON ROUGE, Louisiana, April 11 (TNSjou) -- Louisiana State University issued the following news release:
Recent disruptions, labor shortages, and fiscal pressures have imposed and highlighted changes in the roles and responsibilities of frontline employees (FLEs) in retail service environments. Being yelled at, accused, threatened, or having their presence ignored while customers shoplift are just some examples of customers' deviant behaviors (CDB) that FLEs are expected to e . . .
Recent disruptions, labor shortages, and fiscal pressures have imposed and highlighted changes in the roles and responsibilities of frontline employees (FLEs) in retail service environments. Being yelled at, accused, threatened, or having their presence ignored while customers shoplift are just some examples of customers' deviant behaviors (CDB) that FLEs are expected to e . . .