Gartner Says 20% of Inbound Customer Service Contact Volume Will Come From Machine Customers by 2026
March 02, 2023
March 02, 2023
STAMFORD, Connecticut, March 2 (TNSres) -- Gartner, an information technology research and advisory company, issued the following news release:
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Advances in Conversational AI, Automation, and Low Code Resources Impact Ways Customers and Reps Interact with Customer Service
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By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc.
Machine customers are nonhuman ec . . .
* * *
Advances in Conversational AI, Automation, and Low Code Resources Impact Ways Customers and Reps Interact with Customer Service
* * *
By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc.
Machine customers are nonhuman ec . . .