Gartner Says Customer Service Functions That Implement a "Connected Rep" Strategy Will Improve Contact Center Efficiency by 30% by 2026
February 15, 2023
February 15, 2023
STAMFORD, Connecticut, Feb. 15 -- Gartner, an information technology research and advisory company, issued the following news release:
By 2026, Gartner, Inc. predicts customer service functions that implement the "connected rep" will improve contact center efficiency by 30%.
The connected rep is a strategy that enables customer service reps (CSRs) to perform high-quality assisted service at scale. It bridges technology and talent, using context, guidance, and . . .
By 2026, Gartner, Inc. predicts customer service functions that implement the "connected rep" will improve contact center efficiency by 30%.
The connected rep is a strategy that enables customer service reps (CSRs) to perform high-quality assisted service at scale. It bridges technology and talent, using context, guidance, and . . .