Gartner Survey Finds Nearly Half of Customer Service Reps Avoid Adopting New Technologies
February 01, 2023
February 01, 2023
STAMFORD, Connecticut, Feb. 1 (TNSres) -- Gartner, an information technology research and advisory company, issued the following news release:
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Access to Legacy Systems and Tools Serves as the Primary Barrier to Adoption
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Forty-five percent of customer service reps (CSRs) avoid adopting new technologies by relying on legacy systems and tools, according to a survey from Gartner, Inc.
A Gartner online survey of 888 CSRs an . . .
* * *
Access to Legacy Systems and Tools Serves as the Primary Barrier to Adoption
* * *
Forty-five percent of customer service reps (CSRs) avoid adopting new technologies by relying on legacy systems and tools, according to a survey from Gartner, Inc.
A Gartner online survey of 888 CSRs an . . .