Greenwich Associates: Decline in Client Satisfaction is Ominous for Smaller U.S. Commercial Banks
October 19, 2022
October 19, 2022
STAMFORD, Connecticut, Oct. 19 -- Greenwich Associates, a provider of global market intelligence and advisory services, issued the following news release:
Relationships between banks and their commercial clients have hit a rough patch. Over the past year, key measures of client satisfaction have tumbled for U.S. commercial banks, with average Net Promoter Scores (NPS) dropping four points for community banks, 10 points for regional banks and four points for super regionals.
Relationships between banks and their commercial clients have hit a rough patch. Over the past year, key measures of client satisfaction have tumbled for U.S. commercial banks, with average Net Promoter Scores (NPS) dropping four points for community banks, 10 points for regional banks and four points for super regionals.
