Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026
August 31, 2022
August 31, 2022
STAMFORD, Connecticut, Aug. 31 (TNSres) -- Gartner, a information technology research and advisory company, issued the following news release:
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Gartner Forecasts Conversational AI End-User Spending to Reach Nearly $2 Billion in 2022
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By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner, Inc. Worldwide end-user spending on conversation . . .
* * *
Gartner Forecasts Conversational AI End-User Spending to Reach Nearly $2 Billion in 2022
* * *
By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner, Inc. Worldwide end-user spending on conversation . . .