NICE Powers Predictive Behavioral Routing With AI-Driven Sentiment Data
January 29, 2020
January 29, 2020
HOBOKEN, New Jersey, Jan. 29 -- NICE inContact, a NICE business, issued the following news release:
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- Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee connections that boost customer satisfaction and NPS
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NICE (Nasdaq: NICE) announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper . . .
* * *
- Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee connections that boost customer satisfaction and NPS
* * *
NICE (Nasdaq: NICE) announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper . . .