Spotlight on Serving Limited English Proficient Consumers: Language Access in the Consumer Financial Marketplace
November 23, 2017
November 23, 2017
WASHINGTON, Nov. 23 -- The Consumer Financial Protection Bureau issued the following report summary and conclusion:
Summary:
Consumers who are Limited English Proficient (LEP) often encounter barriers to participating in the financial marketplace, including completing key financial documents, managing bank accounts, resolving problems with financial products, and accessing financial education. Financial institutions can help create a marketplace that empowers consumers . . .
Summary:
Consumers who are Limited English Proficient (LEP) often encounter barriers to participating in the financial marketplace, including completing key financial documents, managing bank accounts, resolving problems with financial products, and accessing financial education. Financial institutions can help create a marketplace that empowers consumers . . .