Financial Companies Dramatically Change Their Recruiting Methods to Find Strong Contact Center Candidates in 10 Years
August 23, 2010
August 23, 2010
WINDSOR, Conn., Aug. 23 -- LIMRA issued the following news release:
Managers for financial services' contact centers used to pick up the phone to place a newspaper ad when they needed new staff. Now, managers rely on employee referrals, Internet job postings and their company Web site as the top places to recruit candidates, according to a new LIMRA study on contact center staffing practices within the financial services industry.
"Not only is the employee . . .
Managers for financial services' contact centers used to pick up the phone to place a newspaper ad when they needed new staff. Now, managers rely on employee referrals, Internet job postings and their company Web site as the top places to recruit candidates, according to a new LIMRA study on contact center staffing practices within the financial services industry.
"Not only is the employee . . .