BINGLEY, England, Jan. 3 -- The Journal of Service Management, a peer-reviewed journal that says it contributes to service literature and provides a communication medium for those working in the service management field irrespective of discipline functional area, sector or nationality, published research articles on the following topics in its January 2021 edition: * Beyond panic buying: consumption displacement and COVID-19 * Customer delight during a crisis: understanding delight through the  more