Monday - December 23, 2024

Facilitating an Automated, Interactive, Conversational Troubleshooting Dialog Regarding a Product Support Issue via a Chatbot and Associating Product Support Cases With a Newly Identified Issue Category

Copyright © Targeted News Service 2024
2024-11-26
ALEXANDRIA, Virginia, Nov. 26 -- HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP, Spring, Texas has been assigned a patent (No. US 12154117 B2, initially filed June 10, 2021) developed by four inventors Mainak Das, Bangalore, India; Sean Charles Lennon, Derryloughaun East, Ireland; Salman Mumin Ahmed, Bangalore, India; and Richard Shelby Dunlap, Los Angeles, California, for "Facilitating an automated, interactive, conversational troubleshooting dialog regarding a product support issue via a chatbot a . . .

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