Monday - December 23, 2024

Method and System for Dynamic Adaptive Routing of Deferrable Work in a Contact Center

2024-11-19

ALEXANDRIA, Virginia, Nov. 19 -- GENESYS CLOUD SERVICES, INC., Menlo Park, California has been assigned a patent (No. US 12147924 B2, initially filed Sept. 30, 2021) developed by five inventors Bayu Wicaksono, Laurel, Maryland; Travis Humphreys, Crownsville, Maryland; William D'Attilio, Brownsburg, Indiana; Johnson Tse, Markham, Canada; and Abel Chen, Markham, Canada, for "Method and system for dynamic adaptive routing of deferrable work in a contact center." . . .

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Method and System for Dynamic Adaptive Routing of Deferrable Work in a Contact Center

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