Thursday - December 26, 2024

Voice and Speech Recognition for Call Center Feedback and Quality Assurance

2024-10-29

ALEXANDRIA, Virginia, Oct. 29 -- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, Illinois has been assigned a patent (No. US 12132865 B2, initially filed Oct. 4, 2023) developed by Sylvia Hernandez, Normal, Illinois, for "Voice and speech recognition for call center feedback and quality assurance." . . .

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Voice and Speech Recognition for Call Center Feedback and Quality Assurance

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