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Treasury IG for Tax Administration: 'Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services'
October 25, 2024

WASHINGTON, Oct. 25 (TNSrep) -- The Treasury Inspector General for Tax Administration issued the following audit report (No. 2024-100-053) on Sept. 18, 2024, entitled "Customer Satisfaction Survey Results Are Not Used Effectively to Improve Taxpayer Services."

Here are excerpts:

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HIGHLIGHTS

Why TIGTA Did This Audit

This audit was initiated to assess the Wage and Investment (W&I), the Small Business/Self-Employed . . .

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