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Amtrak IG: 'Opportunities Exist to Better Use Data to Improve Customer Experience'
April 28, 2024
WASHINGTON, April 28 -- The National Railroad Passenger Corporation (Amtrak) Inspector General issued the following audit report (No. OIG-A-2024-006) on April 18, 2024, entitled "Opportunities Exist to Better Use Data to Improve the Customer Experience."

Here are excerpts:

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Memorandum

To: Eliot Hamlisch, Executive Vice President, Marketing and Chief Commercial Officer

From: James Morrison, Assistant Inspector General . . .

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