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CTG UAlbany Study Examines AI Chatbots in Public Organizations
January 26, 2024
ALBANY, New York, Jan. 26 (TNSres) -- The State University of New York's University at Albany issued the following news:

By Michael Parker

From providing fast, 24-hour service, multilingual support and reducing staff workloads, the benefits of artificial intelligence (AI) chatbots are numerous. The technology also holds the potential to improve services across industries, including healthcare, sales and government. Still, many questions about chatbots remain, particular . . .

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