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OPM Releases Highlights of 2019 FEHB Plan Performance Assessment
February 19, 2020
WASHINGTON, Feb. 19 -- The Office of Personnel Management issued the following news release:

The U.S. Office of Personnel Management (OPM) released its annual Plan Performance Assessment (PPA) report on the overall performance of health insurance carriers in the Federal Employee Health Benefits (FEHB) Program. The PPA measures FEHB Carriers on Clinical Quality, Customer Service and Resource Use (i.e., QCR Measures).

The assessment shows that FEHB Carriers continue to im . . .

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