Gartner Says Conversational AI Capabilities Will Help Drive Worldwide Contact Center Market to 16% Growth in 2023
August 02, 2023
August 02, 2023
STAMFORD, Connecticut, Aug. 2 (TNSres) -- Gartner, an information technology research and advisory company, issued the following news release:
Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to Gartner, Inc.
"Near-term investment growth rates for CC and CC conversational AI and virtual assistants are expected to dip as business volat . . .
Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to Gartner, Inc.
"Near-term investment growth rates for CC and CC conversational AI and virtual assistants are expected to dip as business volat . . .