Research Shows Consumers Warming to AI But Want More Transparency, Data Privacy, and Human-Like Touch
August 15, 2017
August 15, 2017
CAMBRIDGE, Mass., Aug. 15 -- Pegasystems, a developer of strategic applications for marketing, sales, customer service and operations, issued the following news release:
A new global study released by Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world's leading enterprises, revealed consumers are open to the promise of AI-powered customer experiences but need more transparency, data privacy, and a human-like touch to feel more comfortab . . .
A new global study released by Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world's leading enterprises, revealed consumers are open to the promise of AI-powered customer experiences but need more transparency, data privacy, and a human-like touch to feel more comfortab . . .